Get Swell updates by text.
Marketing texts about Swell Internet service availability, plans, offers, and product updates. Consent is not required to buy service, and you can reply STOP anytime.
Opt in here.
Enter your details and check the consent box. It is optional, unbundled, and you can reply STOP at any time.
What you are agreeing to.
1. Program description
If you provide your mobile phone number and consent, Swell may send you recurring text messages (SMS/MMS) about your account, billing and payments, service and outage status, installation and appointments, support, and account security (such as one-time passcodes). Where you separately opt in, we may also send marketing messages such as service-availability follow-ups, plans, offers, product updates, promotions, and surveys.
Consent to receive texts is not a condition of purchasing any service.
2. How you opt in
You opt in to marketing texts by providing your mobile number on a Swell sign-up form and checking a separate, unchecked consent box. The consent box is optional and never bundled with terms acceptance. The disclosure you agree to reads:
“I agree to receive automated marketing text messages from Swell Internet at the phone number I provided, including messages sent by an autodialer. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.”
3. Message frequency and rates
Message frequency varies based on your account activity and the message types you have enabled. Message and data rates may apply, depending on your mobile carrier and plan.
4. Help and opt-out
Reply STOP to any Swell text message to cancel at any time, or reply HELP for help. You can also call us at 1-270-447-9355 or update the communication preferences in your account.
After you reply STOP, you may receive one final confirmation message. Opting out of texts will not affect your internet service.
5. Carriers and privacy
Supported carriers are not liable for delayed or undelivered messages.
We do not sell or share your mobile phone number or your SMS opt-in (consent) information with third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in data is shared only with the service providers needed to deliver the messages you have requested, such as our messaging platform and telecommunications carriers. See our privacy policy and terms of service for details.
6. Contact us
Swell Internet
Phone: 1-270-447-9355
Email: [email protected]
Address: 32 Mercer St 3rd Floor, New York, NY 10013
