Following up on a Swell support request

If you received a ticket number, keep it. When following up, give that ticket number and describe what has changed since your last contact. You can email [email protected].

Useful details include when the issue started, whether it affects one device or several, any error message, and the troubleshooting steps already tried. Avoid sending passwords, full payment-card details or one-time verification codes by email.

A recorded support request means the issue has been logged. It does not by itself confirm a repair, appointment, credit, payment arrangement or completed transfer to a person. Ask for confirmation of the specific outcome you need.

For questions about a bill, have the invoice date and the charge you want explained available. Account details require verification. Do not provide payment credentials to the phone assistant.